Technology Loan Programs

To support your academic success, the Office 的 Dean of 学生 offers free technology loan programs!

iPad包

手持iPad的学生.

资格: Must be a first-year or new transfer undergraduate student enrolled in the current semester*.

学生 can register to borrow an iPad bundle for free through CSUCCESS program! 请参考 CSUCCESS for information regarding the program.
*These devices are available on a limited and first-come-first-serve basis.

注册:CSUCCESS

笔记本电脑贷款计划

A small stack of Think Pads.

资格: Must be a student enrolled in the current semester*.

*These devices are available on a limited and first-come-first-serve basis.

注册:笔记本电脑贷款

If the equipment is not functioning as intended or is defective in any way, please follow the steps below. Please note, there is no guarantee of replacement for lost or stolen items due to limited inventory.

1 .排除故障

  • Laptop: For downloading software, visit Loaner Laptop 指南s and Setup.
  • iPad: Call 877-218-1190 (AppleCare Enterprise Support) for any Apple product support including iPad (hardware and software) for free. Be prepared to provide iPad serial number at the back 的 device and Campus Pin #3465.

第二步:提交罚单

  • 网上购票: 学生 may access ServiceNow by going to ServiceNow
    • Log in with your MyCalStateLA ID account
    • On the homepage, click on Can We Help You?, then click on Report an Incident   
    • Complete all fields with a red * and click Submit. 
    • 指 页面5 - 7 的 ServiceNow指南 for detailed instructions on submitting a ticket online

OR

Please be sure that you are 尽可能详细 when describing the issue and the following information 必须包括在内 对于每个设备: 

  • 笔记本电脑: 
    • Barcode/Serial Number (located on the box provided) 
    • State Tag (located on the bottom 的 laptop) 
  • 热点: 
    • IMEI/Serial Number (located on the box provided) 
    • Hotspot Phone Number (located on the box provided) 
  • ipad:
    • Barcode/Serial Number (located on the back 的 device) 
    • State Tag (located on the back 的 device)
  • 苹果铅笔:

Please return borrowed technology to the Office 的 Dean of 学生:
办公地点:  4th Floor, Student Services Building, Room 4380.
办公时间: Monday - Friday from 8:00 a.m. 至下午6时.m.

Technology Loan Return Deadlines

毕业学生: Friday, June 7, 2024 is the final deadline if you graduated during the Fall 2023 semester.

Unenrolled学生: Thursday, December 21, 2023 was the due date if you are not enrolled in classes for Spring 2024.

持续的学生: You may continue to keep the borrowed technology until you graduate, or return equipment you no longer need.

指 信息技术服务 for detailed instructions to set up your Laptop and iPad.

 

Do I need to save the box the equipment came in?
是的. Please save the box your borrowed equipment came in. You will need it when you return the item(s) you borrowed. 

I selected a preferred pickup date/time but I can no longer make it, can I send someone in my place?
是的, students may send a designee in their place to pick up or return equipment. Please be sure to email (电子邮件保护) to inform us at least 24 hours before your appointment time.
包括你的名字, CIN, and your selected preferred pick-up date/time along with the full name 的 person who will be picking up the technology in your place.

If I signed up for the iPad, can I also pick up a laptop? And do I need to complete the Technology Loan Application form?
是的, you are eligible for a laptop as well.  You do not need to complete a separate application form.  Just let us know when you pick up your iPad that would like to add the laptop to your checkout process.

My loaned technology was misplaced or stolen, what do I do?
Lost or stolen devices need to be reported to the Information Technology Services (ITS) department, by submitting a ServiceNow ticket.  Once the ticket is submitted, you will receive an incident report number (INC).  If you are seeking a replacement for the missing item, you will need to email The Dean of 学生 Office ((电子邮件保护)) and provide your INC number. 

One or more items in my iPad bundle are damaged or lost, can I exchange them for new items?
Please call 877-218-1190 (AppleCare Enterprise Support) for any Apple product support including iPad (hardware and software) for free. Be prepared to provide iPad serial number at the back 的 device and Campus Pin #3465.

AppleCare will not be able to repair or replace any damaged iPad, 铅笔, or keyboard after diagnostics. Please contact IT HelpDesk or submit ServiceNow ticket to report the issue and provide serial number, 状态标签, and description 的 damage. Campus IT Support will review the ticket and will contact you for the next step.

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